We offer return/replacement of products ordered on crokart.in within 7 days of delivery of the order. However, there are certain products such as lingerie items, jewelry items, etc. specified as “Non-Returnable” on the website in the product description, for which our sellers do not offer return/replacement. Please refer to the return policy mentioned under the ‘delivery and return’ section of the product detail page to check if the item is eligible for return.
We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measures to preserve its condition.
All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for example, shoes must be packed in the original shoe box).
We endeavor to process your refunds within 7 business days from the date the returned product clears the Q.C. at the warehouse. However, the refund is subject to the transaction and processing time taken by the bank after the NEFT is initiated by CYROTECH PRIVATE LIMITED (crokart.in). In case of any refund discrepancies, we may at our sole discretion, request you to share with us a screenshot of your bank statement.
We understand that in some scenarios, the product may take more than 7 days to reach our warehousing and quality check facilities and thus the Q.C may take time. In such scenario, we may process the refund amounts intermittently but, in case the product does not clear the quality check, we reserve all rights to take appropriate steps to recover the amount already credited to your account.
crokart.in may refuse a refund request if we find evidence of fraud, refund abuse, or other manipulative behavior that entitles us to a claim against you.
We offer an easy self-service return process.
Steps to return/exchange your order:
You will get a refund once your order is picked up & checked for quality subject to applicable exceptions.
You are entitled for an exchange if the product is available and in stock. However, in case of promotions/schemes you are only eligible for a size exchange for the same product.
For refunds in case you purchased any product(s) during an offer or a scheme, you shall be entitled to a proportionate refund of the total amount paid. Shipping charges for the products returned are refunded in full and the COD charges which are charged on order level are refunded proportionately.
In the event of a return for any product(s) purchased under the B2G1 promotion, the discount will be forfeited, and a refund will be processed based on the actual price paid for the returned item(s).
We send the return pick-up request to our logistic partners as soon as we receive the return request from you. Our logistic partner picks up the product(s) within 3 days of receiving the request.
Our logistic partners shall make three attempts to pick up the product(s). If the item is not picked up in the third attempt, the return request shall be considered complete at our end. In that scenario, you can raise a fresh return request if you are eligible.
There are certain pin codes where our transport partners currently do not support pick-up of returned items. If you get this message, we request you to send the items to our warehouse using a courier company available in your location.
Please ensure that the products are in unused condition with their original packing and tags and that you insert the “Return Slip” portion of the invoice along with the product that is shipped. In the absence of the return slip in the courier, we might not be able to process the refund.
If pickup service is not available, please send the products to:
CYROTECH PRIVATE LIMITED – Returns Department
Shop No. 102, B Wing, Siyara Elite, Pimpalgaon,
Opp Tata Motors, Bhiwandi, Kalyan,
Thane, Maharashtra – 421311
Email: [email protected]
GSTIN: 27AAMCC3002B1ZA
Phone: 0000000000
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